Blog
Order Up Customer Delight
How is it possible that some companies still don’t get it? As the emcee for a Customer Service event, I was delighted to see people still interested in providing the best possible service. Everyone knows how important good service is, yet, we all deal with crappy service WAY too often! What gives?
Go Small or Go Home, Now!
So here we are kicking off a new decade (did the new decade begin on January 1, 2020 or is it actually January 1, 2021?). Who cares and Happy 2020! Are you rocking your resolutions? Yes? Good for you! If not, read on.
